Terms and Conditions


These general Terms & Conditions along with our standard terms (if applicable) for the relevant services purchased, which are incorporated by reference, make up the agreement between us.


The agreement is valid from when you sign this proposal and will continue until terminated or the project is completed.

The Services

In order to provide the best service you must either purchase a web hosting package from us, or issue us with login details for your external web hosting prior to commencement of the project.

Payment Structure

We will only commence work after we have received a 50% deposit. Once the project or job is completed, we will only launch the website in a live environment / provide the final artwork once you have paid the remaining 50%. Deposits are non-refundable.


You must pay us the fees specified in this order on time. Fees will become due and payable once we issue an invoice, unless stated otherwise. You must pay the fees in the manner described on the invoice. If you fail to pay the fees we reserve the right to remove any content we have created for your site until such time as the fees are fully paid.

Cancellation Notice Period

All services require a 30 day cancellation notice period, apart from Social Media Management and Content Management services which require a 60 day notice period. This is due to content being planned in advance of up to 60 days for these services.

Artwork requirements

You must supply us with any copy, images and corporate branding you want used on the site. All artwork must be in high resolution and issued as per the agreed sizes and format. We will invoice separately should we be required to edit client artwork, at our standard hourly rate.

Maintenance and Management Excluded

The fees do not include the monthly maintenance or management services unless otherwise stated and agreed upon. We will bill for any additional maintenance or management services under a separate agreement.

Content excluded

The fees do not include any costs for content writing or photography. We will bill for any additional content creation under a separate agreement.

Trial Period

You will have 7 business days after launch to test the website and request any changes. Any changes requested after the 7-business day trial period will be billed for at an hourly rate under a separate agreement.

Updates excluded

The fees exclude any fees for us to apply any form of updates (be it for your content management system, server or anything else) to your site as well as any redevelopment work required to make the site functional if any updates are applied.

Confidential Information

Any strategies or tactics we disclosed to you must remain in the highest of confidence and must not be shared with any third parties unless otherwise agreed upon or requested with approval.

Right to market

We reserve the right to include a link at the bottom of the website crediting Engage24 for website development we perform. We reserve the right to showcase any work performed in our portfolio.